Support

Your booking

Cancelling: In the app, go to My bookings › Your booking › “Cancel the booking”. Cancel more than 24 hours before the activity and the whole deposit is refunded.
If the vendor does not answer: If an activity confirmed by the vendor gets no answer in time, the booking lapses and the deposit is refunded automatically.
If the vendor cancels the session: The whole deposit is refunded, and the app tells you why.
Reaching the vendor: Once your booking is confirmed, the vendor’s phone number appears in your booking.
Refunds go back to the card you paid with; how long they take to reach your account depends on your bank.

A copy of my data, and deleting it: In the app, under Profile and settings › Privacy and my data, you can get a copy of what we keep about the bookings on this phone, or have it deleted.
While a booking is under way (waiting for payment or for the vendor, or a confirmed activity not over yet), the contact details cannot be deleted: the vendor has to be able to reach you. They are deleted after the activity.
For a booking that is not on your phone, write to contact e-mail with your booking code; we deal with your request free of charge within 30 days at the latest.
Details: Privacy and personal data (in Turkish).

Travelers: contact e-mail
Businesses: e-mail for businesses
You can send complaints and objections to this address. As a consumer you can also apply to the consumer arbitration committee (Tüketici Hakem Heyeti) within its monetary limits, and to the consumer court (Tüketici Mahkemesi) for disputes above them.